Contact

Getting help with your order

Email support@paperlarkdesk.com with the order number, checkout email, and a description of what you need. For a product question, include the product name and the measurements you need to check. Do not send passwords or full payment card numbers.

You can also call +1 347-784-9658. Our service hours are Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time, excluding U.S. federal holidays. Eastern Time follows EST or EDT seasonally. Messages outside these hours are handled on the next business day.

Returns and complaints

For a return or exchange, email within 14 calendar days after delivery. We arrange prepaid shipping to our registered company and dispatch address: 65 Cedar Cliff Road, Waco, KY 40385, United States. A request emailed on time remains timely even if our reply arrives later.

If you have a complaint, tell us what happened and what resolution you would prefer. We seek to resolve concerns directly through customer service without limiting any applicable external remedy.