Refund policy

Effective November 14, 2026

Requesting a return

If an organizer is not right for your space, you may request a return or exchange within 14 calendar days after delivery. This includes change of mind and sale items, as well as goods that arrive damaged, defective, incorrect, or materially different from their description.

The day after delivery is day one. Weekends and holidays count toward the 14 days. Email support@paperlarkdesk.com by 11:59 p.m. Eastern Time on day 14 with your order number, the item, and whether you prefer a refund or exchange. Your email date counts even when customer service replies on the next business day. Items delivered separately have separate windows measured from their delivery dates.

Prepaid return arrangements

We send a prepaid label or arrange another return method that we pay for. Send the goods within 14 calendar days after receiving our label and instructions. This mailing period is separate from the initial request window. Delays caused by our label or instructions do not count against you.

The return destination is EVERPAPER 2 STATIONERY SUPPLY LLC, Paperlark Desk Returns, 65 Cedar Cliff Road, Waco, KY 40385, United States. It is also our registered company address and dispatch address. Email before mailing so we can arrange prepaid shipping. We do not offer walk-in returns at this address.

Inspection and condition

You may open the package and reasonably inspect the organizer. For a change-of-mind return, include all supplied parts and avoid use, alteration, staining, or damage beyond reasonable inspection. Pack the item securely and keep the carrier acceptance receipt. An opened box alone does not disqualify a return.

For faulty, damaged, incorrect, or misdescribed goods, explain the issue; photographs can help. Missing original packaging does not remove mandatory remedies. Contact us before attempting a repair or discarding the item, unless retaining it would be unsafe. The voluntary return window does not limit additional rights provided by law.

All return and exchange costs are ours

We pay return postage and the cost of sending an exchange. There are no restocking, handling, or return processing charges. If a return instruction would require you to pay a necessary expense, ask us to arrange payment in advance so you do not bear that cost.

Refunds and exchanges

We issue the refund to the original payment method within 3 business days after receiving the returned goods. Inspection is included within those 3 days. The refund includes the price paid and applicable tax on the refunded item. We do not require store credit. If we decide a return is unnecessary, we issue the refund within 3 business days of that decision.

We email when the refund is issued. Your payment provider may take additional time to post the credit; this does not extend our deadline to issue it. Any earlier mandatory legal deadline applies.

For an exchange, we confirm replacement availability and obtain your agreement before collecting or refunding a price difference. If the replacement is unavailable, you may choose a refund or agree to another item. Contact support@paperlarkdesk.com or +1 347-784-9658 for assistance.