Shipping policy

Effective November 14, 2026

Where we deliver

We serve the contiguous 48 United States and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations.

All products include free standard shipping, with no minimum spend. Any applicable sales tax and the full order total are shown at checkout before payment.

Delivery estimate and day counting

Expected total delivery is 3 to 5 business days after order confirmation, including order processing and carrier transit. There is no additional undisclosed processing period.

The confirmation date is day zero; the next business day is day one. Business days are Monday through Friday, excluding U.S. federal holidays. For a confirmation on a weekend or holiday, the next business day starts the count.

Dispatch and tracking

Orders ship from our registered company address: EVERPAPER 2 STATIONERY SUPPLY LLC, 65 Cedar Cliff Road, Waco, KY 40385, United States. This address also receives mailed returns after prepaid arrangements are made with support.

Shipment information is sent to your checkout email. Separate parcels may have separate tracking links. Verify your complete delivery address before submitting an order and email promptly if a correction is needed. We will explain if dispatch has progressed too far to make the requested change.

Delays and cancellation

If we cannot ship within the promised timeframe, we notify you promptly, explain the delay, give a revised shipment date when reasonably known, and offer a choice between agreeing to the delay and canceling unshipped items for a full, prompt refund. We obtain legally required consent; if consent is not obtained when required or fulfillment is impossible, we cancel and refund the unshipped goods.

We issue cancellation refunds within 3 business days, or sooner where law requires. A refund for an unshipped item does not depend on a return.

Delivery problems

If a parcel is overdue, damaged, missing, or shown as delivered but cannot be found, email support@paperlarkdesk.com with the order number. We investigate with the carrier and arrange an appropriate remedy. A delivered tracking scan is not automatically conclusive against a customer reporting nonreceipt.