Frequently Asked Questions
Effective November 14, 2026
What can I buy here
Our range focuses on pen holders, stationery trays, and drawer stationery organizers. Check each listing for the dimensions and contents of that specific product.
Who operates Paperlark Desk
EVERPAPER 2 STATIONERY SUPPLY LLC operates the store and is the legal seller for orders placed at paperlarkdesk.com.
Are the displayed pens included
Only components expressly listed as included come with the purchase. Pens, paper, and other display props are excluded unless stated otherwise.
Where do you ship
We deliver to the contiguous 48 United States and Washington, D.C. Alaska, Hawaii, U.S. territories, APO/FPO addresses, and international destinations are outside our delivery area.
Is there a shipping minimum
No. Standard shipping is free on every product with no minimum purchase. Applicable tax and the full amount are shown at checkout.
When should my order arrive
Expected total delivery is 3 to 5 business days after order confirmation, including processing and transit. Business days exclude weekends and U.S. federal holidays; confirmation day is day zero.
Can I return an item that does not fit
Yes. Request a return or exchange within 14 calendar days after delivery. You may open and reasonably inspect the item. Change-of-mind returns should include all components without use or damage beyond inspection.
Who pays for a return or exchange
We do. Email support@paperlarkdesk.com for a prepaid label or another seller-paid method. There is no restocking fee, and replacement shipping is also paid by us.
When will I receive a refund
We issue it to the original payment method within 3 business days after receiving returned goods, including inspection. Bank posting may take additional time. We email confirmation when the refund is issued.
Can I cancel before dispatch
Email promptly. If shipment can be stopped, we confirm cancellation and issue any refund within 3 business days. If already shipped, use the return process.
How do I report damage or nonreceipt
Email your order number and explain the issue. We review product problems and investigate missing parcels with the carrier to arrange an appropriate remedy.
What are your service hours
Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time, excluding U.S. federal holidays. Messages outside working hours are handled the next business day. Email support@paperlarkdesk.com or call +1 347-784-9658.